Report a Fault
Welcome to fault reporting page
The following steps will guide you in how to report a general fault with public lighting. If you are reporting a fault which is an immediate risk to health and safety, please contact us directly on 0800 096 1438, so we can deal with the situation as a matter of urgency. Immediate risks include:
  • Columns or posts knocked down
  • Exposed electrical wires
  • Damage or defect resulting in a risk to public safety e.g. part of lighting apparatus hanging loose, column likely to fall over.
  • Damage or defect to the lighting apparatus that could potentially damage property
  • Traffic Lights not working If you are reporting any other fault relating to Traffic Lights, please use the Email Us area and record a general enquiry including details of the location and type of fault with the traffic lights. If the fault is not covered by one of the above categories and is not a fault with a Traffic Light, please click start to begin.
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